Castwyn

Help Center

Office hours

We answer support live Monday through Friday, 8 AM – 5 PM Eastern (New York).

What that means in your timezone

  • Pacific: 5 AM – 2 PM
  • Central: 7 AM – 4 PM
  • Eastern: 8 AM – 5 PM
  • London: 1 PM – 10 PM
  • Central Europe: 2 PM – 11 PM

During office hours

Email blakesmurphy@gmail.com and expect a same-day reply — usually within a few hours. Urgent publish failures (a scheduled post that didn’t go out) jump the queue; say “urgent” in the subject.

Outside office hours

Send it anyway — messages are answered in order the next business morning. The errors page and FAQs resolve most issues without waiting, and your posts keep publishing on schedule either way.