
Castwyn
Help CenterOffice hours
We answer support live Monday through Friday, 8 AM – 5 PM Eastern (New York).
What that means in your timezone
- Pacific: 5 AM – 2 PM
- Central: 7 AM – 4 PM
- Eastern: 8 AM – 5 PM
- London: 1 PM – 10 PM
- Central Europe: 2 PM – 11 PM
During office hours
Email blakesmurphy@gmail.com and expect a same-day reply — usually within a few hours. Urgent publish failures (a scheduled post that didn’t go out) jump the queue; say “urgent” in the subject.
Outside office hours
Send it anyway — messages are answered in order the next business morning. The errors page and FAQs resolve most issues without waiting, and your posts keep publishing on schedule either way.